Returns & Refunds
We want you to buy art that you love, and love living with. So we offer a seven (7) day money-back guarantee on art purchased sight-unseen. We try to provide accurate descriptions and visuals of the art on our website, but if you’ve lived with your chosen artwork for one week and you are not entirely happy, email firstname.lastname@example.org and we’ll arrange the return process with you. We will issue a full refund for the artwork and assist with its return within South Africa.
Please note the following conditions:
- The artwork must be in the same condition it was in when you received it.
- We do not cover the courier costs or any other costs of the return.
- Commissioned artworks or photographic works cannot be returned.
Damaged or incorrectly supplied art:
Please check your artwork thoroughly as soon as you receive it. Art that was damaged during delivery or incorrectly supplied will be refunded or exchanged, provided that you notify us within 2 business days of receiving it. Untitled will arrange the courier collection and cover the courier fees for the damaged or incorrectly supplied art that you wish to exchange or be refunded for.
- Orders cancelled before courier collection from Untitled will incur a 3% processing fee.
- Orders cancelled after courier collection from Untitled will incur a 10% processing fee plus return delivery costs.
- Untitled will arrange the courier collection and return delivery from the customer’s address.